Our Support

For more than 10 years, we at Shivamenclave have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations. Over the past decades, technology has radically changed the world we live in. We have remained at the forefront of our business because we have understood how to use technology change to deliver value to our clients.

24x7 Dedicated Supports

We are providing dedicated resources in 3 types of shifts. 8 hours, 16 hours and 24 hours shifts. We have a very good team of executives. We are available 24x7 so we can allocate the resources according to client’s requirement. We are having expertise for multiple technical's of Lavel1, Lavel2, Lavel3 and Lavel4 support. We provide support through email, chat and ticketing system depending upon the requirement of the client. Dedicated Support Executive (Level1, Level2, Level3, Level4). Please send a mail to to support@shivamenclave.com This email address is being protected from spambots. You need JavaScript enabled to view it. or through live chat for further query.

Engineering Excellence

Certified Engineers for your flavour of equipment Retention, continual training and certification of Staff Extended network key support within the IT & Telecom industry

Call resolution

Initial support calls handled by certified engineers Use of diagnostic and support tools for faster fault diagnostic and future problems Two hour onsite service response time

Parts Availability

100% parts sparing policy All parts warehoused in the city where your equipment is located Extensive compliance testing of all spare parts used

SLA's

Variety of cost effective Service levels to meet your business needs Commitment to meeting service calls 100% of the time Additional Service options to increase uptime and effectiveness of your infrastructure Please send a mail to to support@shivamenclave.com This email address is being protected from spambots. You need JavaScript enabled to view it. for further query